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Some criteria to Improve Online User Satisfaction



many web publishers, web servie men need to determine how to improvw user satisfaction:

Constant availability and security remains a very high priority for most organizations. However it si difficult some times. For e.g. ubiquity of e-mail makes it difficult to measure.
major concerns:
1. What do our users do with it?
2. How do they measure server reliability and stability?
3. Do users want improvement in service?

Measurements need to be build to measure the black box :user satisfaction
1. Service availability- Apart from availability we need to consider utilization, functionality, or impact
2. Need to research on user community

In order to measure that, we needed to apply customer service style measurements.
To what extent, though, do they really use it? How many of the features do they use, for what, and to what degree?
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