WHAT IS DSS?
DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions.
Levels of Management in Decision Making
- Strategic management
- Executives develop organizational goals, strategies, policies, and objectives
- As part of a strategic planning process
- Tactical management
- Managers and business professionals in self-directed teams
- Develop short- and medium-range plans, schedules and budgets
- Specify the policies, procedures and business objectives for their subunits
- Operational management
- Managers or members of self-directed teams
- Develop short-range plans such as weekly production schedules
• Structured Decisions – situations where the procedures to follow when a decision is needed can be specified in advance
• Unstructured Decisions – decision situations where it is not possible to specify in advance most of the decision procedures to follow
• Semi structured Decisions - decision procedures that can be prespecified, but not enough to lead to a definite recommended decision
CLASSIFICATION OF DSS
• Model-driven DSS
• Communication-driven DSS
• Data-driven DSS
• Document-driven DSS
• Knowledge-driven DSS
BENEFITS OF DSS
- Improves personal efficiency
- Accelerate problem solving
- Facilitates interpersonal communication
- Promotes learning or training
- Increases organizational control
- Generates new evidence in support of a decision
- Creates a competitive advantage over competition
- Reveals new approaches to thinking about the problem space
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