WHAT IS DSS? DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions. Levels of Management in Decision Making Strategic management Executives develop organizational goals, strategies, policies, and objectives As part of a strategic planning process Tactical management Managers and business professionals in self-directed teams Develop short- and medium-range plans, schedules and budgets Specify the policies, procedures and business objectives for their subunits Operational management Managers or members of self-directed teams Develop short-range plans such as weekly production schedules DECISION STRUCTURE • Structured Decisions – situations where the procedures to follow when a decision is needed can be specified in advance • Unstructured Decisions – decision situations where it is
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